Frequently asked questions

1

How do I install or upgrade reader manager?

2

How to connect ReaderManager to a reader?

3

I have a new MARS reader, what do I do now?

4

My PC does not recognise my reader at all

5

I’ve forgotten what the IP address of my reader is, how do I connect to it?

6

My reader is not behaving as expected, how do I gather diagnostic information which can help fix my reader?

7

How do I upgrade the software on the reader?

8

I cannot connect to my reader - reader is not shown on connection list.

9

How do I restore the reader to its default settings?

10

How do I change the network settings on a reader?

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