Frequently asked questions

Question

My PC does not recognise my reader at all

Answer

The USB port on the PC is broken

• Use another USB port known to be working.

 

USB port has temporarily failed

• Power cycle the PC.

 

The reader is faulty

• Check the reader on two other PCs.


• If no PC shows any response at all to the USB cable being plugged in then it’s faulty.


• Send a service report using the Service Form.

 

USB cable faulty

•  Change the USB cable.

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